Terms of service

Welcome to Zenovra. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

General Information

Zenovra provides skincare and beauty products through its online platform. Throughout the website, the terms “we”, “us”, and “our” refer to Zenovra.

By visiting our website or purchasing from us, you agree to these Terms of Service, including all policies referenced on this website.

Eligibility

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

Product Information

We strive to display product descriptions, images, and information as accurately as possible. However, actual product packaging, colors, or appearance may slightly vary due to screen settings, lighting, or packaging updates.

Zenovra reserves the right to modify product details, pricing, availability, or discontinue products at any time without prior notice.

Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

We offer secure payment options including prepaid payments and Cash on Delivery (COD) where available.

Orders may be cancelled if payment authorization fails or suspicious activity is detected.

Shipping

Zenovra offers free shipping across India on eligible orders. Delivery timelines are estimated and may vary depending on location, courier operations, weather conditions, or unforeseen circumstances.

Returns & Refunds

Due to the nature of skincare and personal care products, we do not accept returns once products are delivered.

Refunds or replacements may only be considered in cases of damaged, defective, or incorrect products reported within 48 hours of delivery.

Please refer to our Return & Refund Policy for complete details.

Prohibited Activities

You agree not to:

• Use the website for unlawful activities
• Attempt unauthorized access to website systems
• Copy, reproduce, or misuse website content without permission
• Interfere with the security or functionality of the website

Intellectual Property

All website content including logos, branding, product images, graphics, text, and designs are the property of Zenovra and protected under applicable intellectual property laws.

Limitation of Liability

Zenovra shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Customers are advised to review product ingredients carefully before use. In case of any specific skin concerns or allergies, please consult a qualified professional before using skincare products.

Privacy

Your use of this website is also governed by our Privacy Policy.

Changes to Terms

Zenovra reserves the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of the website after changes constitutes acceptance of those changes.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: zenovracare@gmail.com
Phone: +91 95128 00058 / +91 95128 00059
Address: 326, Angle Business Center 2, Near ABC Circle, Mota Varachha, Surat - 394101, Gujarat, India