Refund policy

Thank you for shopping with Zenovra. We are committed to providing quality skincare products and a smooth shopping experience for our customers.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been processed or dispatched, cancellation requests may not be accepted.

Returns

Due to the nature of personal care and skincare products, we currently do not accept returns once the product has been delivered.

We request customers to carefully review product details before placing an order.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

After reviewing the request, we may offer a replacement or suitable resolution where applicable.

Refunds

Refunds are processed only in cases where:

• The order is not delivered due to our error
• A prepaid order is cancelled before dispatch
• A product is confirmed as damaged or defective after review

Approved refunds for prepaid orders will be processed to the original payment method within 5-7 business days.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or opened products
• Products damaged after delivery
• Items purchased during promotional offers or special sales

Shipping Policy

Zenovra offers free shipping across India on all eligible orders. Delivery timelines may vary depending on your location and courier availability.

Contact Us

If you have any questions regarding your order, feel free to contact us:

Email: zenovracare@gmail.com
Phone: +91 95128 00058 / 95128 00059
Address: 326, Angle Business Center 2, Near ABC Circle, Mota Varachha, Surat - 394101, Gujarat, India