Shipping policy

Thank you for shopping with Zenovra. We are committed to delivering your skincare products safely and efficiently across India.

Shipping Coverage

We currently offer shipping across India.

Free Shipping

Zenovra provides free shipping on all eligible orders across India.

Order Processing Time

Orders are usually processed within 1-2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

Estimated Delivery Time

Delivery timelines may vary depending on your location and courier partner availability.

• Metro Cities: 3-5 business days
• Other Cities & Towns: 5-8 business days
• Remote Areas: 7-10 business days

Please note that delivery timelines are estimates and may occasionally be affected by weather conditions, operational delays, festivals, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, tracking details may be shared through SMS, email, or WhatsApp where available.

Cash on Delivery (COD)

Cash on Delivery is available on selected serviceable pin codes across India.

Zenovra reserves the right to restrict or disable COD for certain locations or suspicious orders.

Incorrect Address Information

Please ensure that your shipping address and contact details are accurate while placing the order.

Zenovra will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery is unsuccessful due to customer unavailability or incorrect information, the order may be returned or cancelled.

Damaged Packages

If you receive a damaged package, please contact us within 48 hours of delivery with relevant photos and order details for assistance.

Contact Us

If you have any questions regarding shipping or your order, feel free to contact us:

Email: zenovracare@gmail.com
Phone: +91 95128 00058 / +91 95128 00059
Address: 326, Angle Business Center 2, Near ABC Circle, Mota Varachha, Surat - 394101, Gujarat, India